STUDY OF SATISFACTION WITH THE SERVICES OF BUILDINGS FACILITIES AND ENVIRONMENT AT BANSOMDEJCHAOPRAYA RAJBHAT UNIVERSITY

Abstract

This research aims to: 1) study the satisfaction with the services provided by the Buildings and Environment Division of Bansomdejchaopraya Rajabhat University, 2 ) compare satisfaction with the services provided by the Buildings and Environment Division of Bansomdejchaopraya Rajabhat University, categorized by demographic factors, and 3) investigate improvement directions for the services provided by the Buildings and Environment Division of Bansomdejchaopraya Rajabhat University. The research is a survey using a questionnaire as a data collection method. The sample group includes staff and students who have used various services of the Buildings and Environment Division during the academic year 2 0 22. The sample size is 4 0 0 individuals, selected randomly. The statistical measures used in the research include percentage, mean (X ̅), standard deviation (SD.), t-test for comparison, and One-way ANOVA for detecting differences using the LSD formula to examine specific differences.
The study found that overall satisfaction with the services provided by the University of Ratchaphat Bansomdej Chaopraya's Facilities and Environment Department is high. When considering satisfaction across all aspects, it ranges from high to low based on the highest to lowest average scores in the three areas: General Management, Security, Traffic, and Transportation; Public Utilities and Maintenance. The results of the comparative analysis of service received by service users with the Facilities and Environment Department reveal no significant differences in satisfaction based on personal factors such as gender, age, education level, position, and income. However, users who frequently contact the service monthly express different opinions regarding satisfaction with the services provided by the Facilities and Environment Department compared to those who contact the service infrequently. This difference is statistically significant at the .05 level.
Recommendations from this research suggest that administrators should implement policies to address delays in public services and maintenance. Service users expect prompt and efficient service, and delays can lead to dissatisfaction and impact the organization's image and government sector. To address this, planning and maintenance programs should be established, incorporating both long-term and short-term plans. Regular inspection and maintenance programs should be implemented, utilizing technology to identify and address issues promptly. The use of automatic notification systems can help reduce delays, improving efficiency and user satisfaction. These measures can contribute to minimizing delays in public services and maintenance. Additionally, they enhance service efficiency and foster user satisfaction.