Development of a Question Answering System for Learning in the User Experience and Interface Design Course, Faculty of Information Technology, Thepsatri Rajabhat University

Abstract

The objectives of this research were to 1) develop a question-answering system for learning in the User Experience and Interface Design course 2) evaluate the effectiveness of the question-answering system for learning in the User Experience and Interface Design course and 3) investigate the effectiveness of the learning management process using the question-answering system for learning in the User Experience and Interface Design course according to the 75/75 criterion. The sample group consisted of 15 Computer Science students from Thepsatri Rajabhat University who were enrolled in the User Experience and Interface Design Course during the first semester of the 2025 academic year by purposive sampling. The research instruments included 1) an evaluation form for the effectiveness of the question-answering system for learning in the User Experience and Interface Design course 2) an evaluation form for design and user interface development work using Design Thinking and 3) an evaluation form for the application of software for the analysis, design, and development of the user interface. The data were analyzed by percentage, mean, and standard deviation.

The research findings revealed that

1. the question answering system for learning in the User Experience and Interface Design course comprised an automated response component and a menu selection feature, including the course description, instructional materials, virtual classroom, videos, instructor information, and supplementary resources
2. the efficiency of the system was at the highest level ( = 4.50, S.D. = 0.64)
3. the efficiency of learning management facilitated by the question answering system for learning in the User Experience and Interface Design course reached 77.40/89.07.