Policy Recommendations for Enhancing Organizational Engagement within the Office of the Non-Formal and Informal Education

Abstract

This research aimed to 1) explore and analyse the factors and levels of organisational commitment among personnel at the Office of the Non-Formal and Informal Education and 2) develop policy recommendations to foster organisational commitment within the department. The sample comprised 152 current personnel, selected through simple random sampling based on the Krejcie and Morgan table, and 15 former employees who had resigned or left the civil service, selected through purposive sampling. The research instrument was a questionnaire with an Index of Item-Objective Congruence (IOC) ranging from 0.5 to 1.0 and a reliability coefficient of 0.98. Data were analysed using frequency distributions, percentages, means, standard deviations, and content analysis.

The results indicated that the overall level of organisational commitment among personnel was high. The highest-rated dimension was Behavioural Commitment, characterised by a high degree of dedication, responsibility, and determination to achieve organisational goals. The lowest-rated dimension was Continuance Commitment, reflecting a desire to remain with the organisation primarily due to awareness of the personal costs and benefits of leaving. Policy Recommendations To retain personnel, the study proposes policy recommendations across five key areas: 1) establishing career advancement and role progression, 2) developing a transparent and fair performance appraisal system, 3) promoting participation to create a learning organisation, 4) ensuring job-person fit and balanced workloads, and 5) optimising compensation and welfare systems. The formulation of these recommendations involved a four-stage process: Stage 1, Problem Identification. Synthesising data from contextual studies, target groups, and academic theories. Stage 2 Policy Alternative Analysis: Defining goals and generating policy options. Stage 3 Selection: Identifying the best alternatives through participatory synthesis. Stage 4 Policy Formulation Drafting actionable proposals to address and resolve the identified issues.