Citizens' Satisfaction Evaluation towards Quality of Services Provided the Bang Bua Thong Sub district Administrative Organization Bang Bua Thong District Nonthaburi Province

Abstract

This research has the objective 1) to study the level of satisfaction with the service process. Service channel Service staff and facilities in the Bang Bua Thong Sub district Administrative Organization Bang Bua Thong District Nonthaburi Province 2) to study the level of satisfaction of service recipients with the services of the Bang Bua Thong Sub district Administrative Organization and 3) to study compare and make recommendations on the satisfaction of the services of the people in the Bang Bua Thong Sub district Administrative Organization. Methods for conducting survey research of people receiving services from the Bang Bua Thong Sub district Administrative Organization. Bang Bua Thong District Nonthaburi Province conducted a questionnaire for 400 people using descriptive information. (Descriptive) Data obtained from statistical analysis including frequency (Frequency), mean (Mean), percentage (Percentage) and standard deviation (Standard Deviation) and qualitative research. Use an interview form as a tool to collect data from interviews with service recipients and officials of the Bang Bua Thong Sub district Administrative Organization. Bang Bua Thong District Nonthaburi Province which is a service provider of 15 people.

The results of the research found that Service steps Results of the evaluation of satisfaction with services in the administrative organization as a whole in terms of service procedures It is at the highest level ( =4.84) ​​in terms of service channels. The results of the evaluation of satisfaction with services in the Bang Bua Thong Sub district Administrative Organization overall in terms of service channels were at the highest level ( =4.86) in terms of service personnel. Results of the evaluation of satisfaction with services in the Bang Bua Thong Sub district Administrative Organization as a whole is at the highest level (  =4.89) and facilities the results of the evaluation of satisfaction with services in the Bang Bua Thong Sub district Administrative Organization as a whole were at the highest level ( =4.88). Results of interviews with opinions of service recipients and Bang Bua Thong Sub district Administrative Organization officials. Bang Bua Thong District Nonthaburi Province From interviews with 15 people, overall evaluation results are presented as following

Service process it was found that reducing steps in various aspects of work Working with the community, we have coordinated with local leaders in carrying out activities. Various stories are publicized. Let the public know in order to participate in the activity and officials work by engaging with the public in service channels it was found that services were provided in many channels, with modern equipment, tools, and appliances, and the internet to serve the public in various aspects. And there are advertising media such as public relations signs, brochures and comment boxes. and mobile service units providing community-based services In order to facilitate the people who come to request services in terms of service personnel, it was found that Bang Bua Thong Sub district Administrative Organization officials There is good service to the people in the area. There is help or information on what is needed and has a mind to create satisfaction for those who come to receive services in terms of facilities. It is found that there are sufficient places to provide services. There is a parking place, a place that allows service recipients to come and use the restrooms, including equipment used by the public. Must be used to contact.