English Communication Problems in Speaking and Listening of Hotel Staffs in Buriram

Abstract

The objective of this study was to study the problems in speaking and
listening of English communication of hotel staffs at Amari Buriram
United. The samples used in this study were 30 staffs in Amari Buriram
United, consisting of three departments: front office, housekeeping, food,
and beverage. They were selected by purposive sampling method. The
research instrument were questionnaires used to collect the data about the
problems in speaking and listening. The statistics used to analyze were
frequency, percentage, mean, and standard deviation. The results of the
research revealed that regarding the listening problems, the overall
problemswereat the moderate level. When considering each item, the
listening problems were; 1) they did understand the English sentences that

the foreign guests speak complicatedly, 2) they did understand the accents
of foreign guests, and 3) they could not catch the words when foreign
guests speak English too fast. Regarding the problems in speaking, the
overall problems were at the moderate level. When considering each item,
the speaking problems were; 1) they cannot usecorrect English grammar,
2) they respond with words by words, and 3) they cannot speak with the
complete sentence.So that, the staffs at the hotel should take course in
speaking and listeningskillsand practice through the foreign guests or other
staffs. They should improve their grammar to develop English skill.