The management of innovation in the public sector to enhance effective and sustainable public services
Keywords:
innovation, local innovation, digital innovation, innovation management, public sector reformAbstract
This article aims to analyze innovation in public services, including strategies and policies that support innovation development. It also seeks to identify structural and bureaucratic challenges hindering innovation management, while proposing approaches and policy recommendations to foster a sustainable culture of innovation within the public sector. Innovation in the public sector is critically important for advancing public services and public administration in an era were technology and big data play increasingly pivotal roles. Public sector innovation refers to the development and adoption of new technologies and processes in service delivery and administration to boost the efficiency and transparency of government operations. Effective innovation management in the public sector must consider proper resource allocation, risk management, and strategic adaptation to rapidly changing environments. This article discusses the development of strategies and policies that support the adoption of technology in the public sector, examining case studies such as Estonia’s e-Government and the adoption of AI in Singapore’s civil service, as well as challenges in managing innovation within the Thai public sector. Furthermore, the article analyzes structural issues, the creation of an innovation-oriented culture in government agencies and provides recommendations on developing public sector innovation in Thailand that can lead to sustainability by introducing new approaches to efficiently utilize resources, reduce environmental impact, and improve people's quality of life without compromising the future. and more effective public service delivery.
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