Reducing the digital divide and promoting access to public services for the elderly in Local Administrative Organizations of Mueang District, Maha Sarakham Province
Keywords:
digital literacy, local government, public service access, digital divideAbstract
This study explores the factors influencing the adoption of digital technology for accessing public services among local government officers in Mueang District, Maha Sarakham Province. The research aims to investigate (1) the level of digital technology skills among local government officers, (2) the relationship between specific digital skills (e.g., smartphone and internet use) and the adoption of online services, and (3) the factors that predict their acceptance and use of digital tools in a public service context. A sample of 400 participants, consisting of local government officers and employees in Mueang District, Maha Sarakham Province, was selected using a purposive sampling method. Data were collected via a structured questionnaire. Descriptive statistics, t-tests, ANOVA, and multiple regression analysis were employed to analyze the data. The findings reveal that the study participants, who were primarily aged 20–35 years, demonstrated a high level of digital proficiency. Smartphone proficiency emerged as a significant predictor of digital service use (p<.001). Regression analysis indicated that prior technological exposure and perceived usefulness were key factors influencing the adoption of digital tools (R²=0.736). This study provides insights for local administrative organizations on how to design effective training programs and policy frameworks that promote digital adoption among their workforce. The results contribute to a more nuanced understanding of digital literacy within local government contexts, suggesting that targeted interventions should focus on enhancing specific skills and addressing perceived barriers to technology use.
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