A causal relationship study of administrative concepts for social development, good organizational citizenship behavior, and work performance effectiveness of personnel in local government organizations, Maha Sarakham Province
Keywords:
administrative concepts for social development (ACSD), organizational citizenship behavior (OCB, work performance effectiveness (WPE), local government organizationsAbstract
This study investigates the causal relationships among administrative concepts for social development (ACSD), organizational citizenship behavior (OCB), and work performance effectiveness (WPE) among personnel in local government organizations in Maha Sarakham Province. Data were collected from 400 personnel selected through a multistage sampling procedure. The research employed a structured questionnaire comprising three latent constructs with a total of 34 indicators. Data were analyzed using descriptive statistics, confirmatory factor analysis, and structural path analysis via Jamovi. The findings reveal that ACSD and OCB both exert significant positive direct effects on WPE. Additionally, ACSD demonstrates an indirect effect on WPE through OCB, confirming the mediating role of OCB. The structural model exhibits a good fit with the empirical data (χ²/df = 2.79, RMSEA = 0.060, SRMR = 0.014, CFI = 0.990). The model explains 65.7% of the variance in WPE (R² = 0.657). These results highlight the importance of social-development-oriented administrative practices in fostering citizenship behaviors that enhance personnel performance in local government contexts.
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